Reebelo is all about upcycling. We were the middlemen. We bring refurbished devices from different stores back to our customers. Giving a second life to electronics.
Helped to set up the knowledge base for the company. Collaborated with the external customer service team to identify trends and patterns for most-asked inquiries. Using Zendesk, I set up the knowledge base flow and wrote each article found on the following site. https://help.reebelo.sg/hc/en-sg
To optimize images for the website, images had to be adjusted regularly. A python script was done to edit the dimensions of multiple images in one go. The same script was used as the one at Sift & Pack.
We had to fulfil each and every order from the multiple stores that we hosted on our platform. Since Janio was our chosen solution to deliver these products, the shipping label had to be generated for every order and sent to the right contact from each 3rd party company we worked with. Initially, this had to be done one by one. With Python and TagUI, this process was now automated and shipping label generation was quicker and more accurate.