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Automation Work

Postal Code Segmentation

Segmenting orders into respective zones in Singapore

Other Excel Macros (Ecommerce Usage)

• Formatting Customer Phone numbers for bulk messaging of order updates
• Formatting Customer Orders into supplier order sheets

MISUSE Discount Code

Finding customers who misuse ‘new customer’ discount code

Other Work

CRM System Setup (Freshworks)

Worked with an external CRM company, Freshworks. To set up three CRM solutions( Freshworks. FreshDesk, FreshCaller, and FreshChat)

Freshworks Brief - 31 Jul.pdf

SOP Writing

Worked with the Operations side, to write up an SOP for all the processes that they do in the company. To better understand the processes that can be automated/outsourced. This was later used as a guideline for anyone who was coming into the company to work in operations.